Shipping, melt & refunds.

How we ship

Every order ships in insulated packaging for a flat $10, free on 3+ boxes. From April through October we hand boxes to the carrier Monday–Wednesday only, so nothing sits in a hot warehouse over a weekend; orders placed after Wednesday at noon ship the following Monday. November through March we ship Monday–Friday. Right now we ship within Idaho only.

If your candy arrives melted

Real candy melts. That's why we ship the way we do. If a box still arrives melted or damaged, email hello@hucklebuckscandy.com within 48 hours of delivery with a photo, and we'll replace the box or refund it in full, your choice. Bring it inside promptly on delivery day; we can't cover boxes left out in the sun.

Refunds & cancellations

Candy is food, so we can't accept returns, but we stand behind every box. Wrong item, damaged box, or an order that never arrives: we replace or refund, full stop. Need to cancel? Email or text before your ship date and we'll refund in full; once a box ships, the melt policy above covers you. Refunds land on the original card within 5–10 business days.

Local meetup orders

Meetup orders (Rathdrum, Coeur d'Alene & Post Falls) are free of shipping. We'll call or text within a day to set a time and place. Cash totals shown at checkout include Idaho sales tax, the number on screen is the number you bring. Card meetup orders can be refunded any time before handoff.

Questions

Chris answers the email himself: hello@hucklebuckscandy.com or 509-890-3790. Effective August 2026.